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Leading Better Care - Delivering for Patients

Leading Better Care enables Senior Charge Nurses / Midwives and Team Leaders to deliver better care in consistent, measurable, evidence based way

To achieve this vision, the following aims and objectives have been agreed:

LBC Aims

  • All Senior Charge Nurses, Senior Charge Midwives and Team Leaders will be working in the context of the LBC components:
  • To ensure safe and effective clinical practice
  • To enhance the patients experience
  • To manage and develop the performance of the team
  • To ensure effective contribution to the delivery of the organisations objectives

by March 2013 and able to demonstrate this.

  • Nurses & Midwives will be able to demonstrate  the contribution they make to the quality and experience of care that patients receive under the three themes by March 2013:
  • Safe
  • Effective
  • Person centred

Person-centred Care

Person-centred care is providing care that is responsive to individual personal preferences, needs and values and assuring that patient values guide all clinical decisions.

A number of programmes and pilots in operation at present are aimed at putting people at the centre of care and at supporting the development of relationships between NHSScotland staff, patients and carers which result in shared decision-making, better experiences and outcomes for patients and carers, and greater job satisfaction for staff.

The strategy seeks to implement a generic and appropriate approach for measuring individual patients own assessments of the quality of the outcome of their healthcare episode, whether in primary, secondary or emergency care, so that a patient-based measure of health outcomes and experience can also be used to drive improvement in the quality of healthcare services.

    • Initial Improvement Interventions for Person-centred Care

      Initial improvement interventions will be:

      • Implementation of the new Self-Management Strategy
      • Implementation of the Patient Rights (Scotland) Bill in 2011;
      • Action in response to the first results of the Better Together Patient Experience surveys;
      • Collection of appropriate data to measure patient reported outcomes (PROMS);
      • Shared decision-making defined, supported and measured;
      • Implementation of the CARE approach in primary and community care;
      • Building on the principles of the Quality and Outcomes Framework (QOF) to maximise quality in the other contractor areas;
      • Enhanced management of falls, pressure area prevention and nutrition;
      • Improve resources to support better health literacy;
      • Develop evidenced interventions to support improved person-centredness;
      • Develop a programme of action to ensure that peoples’ equality needs are gathered, shared and responded to across health services by Summer 2011; and
      • Introduce interventions to improve staff experience.