Leadership is needed at all levels to drive forward continuous improvement. Leadership involves:
- inspiring, enabling and transforming others
- facilitating and supporting change
- developing staff
- and acting as a role model for others.
Key questions
- Who are the key leaders that are needed to achieve this development in practice and where are they positioned?
- Does this leadership reflect the range of stakeholders?
- How do we develop a shared vision amongst the leaders?
- Are there any gaps in leadership and how can this be addressed?
- How can the vision be shared to inspire and engage leadership at all levels?
Consider
- Stakeholder analysis
- Ownership
- Strategies for engagement/influencing at all levels
- Leadership development programmes
- Mentoring/coaching
- Facilitation
Organisations support
Leadership at all levels can be achieved when:
- Practice development is understood, valued and integral to the organisation’s aims
- Development of practice is reflected in the corporate and personal objectives of senior managers
- Managers are aware of resources and capacity for frontline staff to deliver improvements in care
More on organisational support
Nina Fraser, former Director of Nursing, NHS Shetland, believes that leadership and facilitation have a significant role to play and do not always need to come from senior managers.
“We need to recognise when a practice development approach is going to be more effective than simply deciding a change needs to be made and pushing it through. That is part of the leadership role and while a project does not always require a senior level leader, it does require someone at that level to act as project champion.
“At its best, leadership and facilitation can create an environment for staff to be creative about change and raise problems that might otherwise be missed or go unheard. For example, in one project, staff came back with ‘six messages for management’. This type of communication between staff and managers can be what makes the difference in the success of a project.”
April 2009
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